At Neverland Crystal, we strive to provide a seamless shopping experience for our customers. Please read our Shipping and Return Policy carefully to understand how we handle deliveries and returns. If you have any questions, feel free to contact our customer service team at info@nlcrystal.com.
* We currently offer shipping to 11 countries: the United States, Canada, Australia, the United Kingdom, Germany, France, Italy, Austria, Poland, Spain, and the Netherlands. More countries will be available soon.
1. Processing Times
All orders are processed within 2-3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
We partner with reliable carriers for safe and timely deliveries.
Estimated delivery time to the United States: 6-12 business days for standard shipping. 5-8 business days for express shipping.
Estimated delivery time to Australia: 4-7 business days for standard shipping.
Estimated delivery time to Canada: 8-10 business days for standard shipping.
Estimated delivery time to Europe:
France, United Kingdom: 3-5 days for standard shipping.
Austria, Germany, Italy, Netherlands, Spanish, Poland：6-8 days for standard shipping.
3. Shipping Costs(U.S.):
Standard Shipping: Flat rate of $6.99 for orders under $65.
Express shipping: Flat rate of $10.99 for orders under $65.
Free Shipping: Enjoy free shipping on all orders over $65（"Free shipping"
defaults to "standard shipping"）.
Shipping Costs (Canada):
Standard Shipping: Flat rate of $10.99 for orders under $65.
Free Shipping: Enjoy free shipping on all orders over $65（"Free shipping"
defaults to "standard shipping"）.
Shipping Costs (Australia):
Standard Shipping: Flat rate of $6.99 for orders under $65.
Free Shipping: Enjoy free shipping on all orders over $65.
Shipping Costs (France, United Kingdom):
Standard Shipping: Flat rate of $6.99 for orders under $65.
Free Shipping: Enjoy free shipping on all orders over $65
Shipping Costs (Austria, Germany, Italy, Netherlands, Spain, Poland):
Standard Shipping: Flat rate of $8.99 for orders under $65.
Free Shipping: Enjoy free shipping on all orders over $65.
*"Free shipping"defaults to "standard shipping".